Shipping policy

Eve Labs Shipping Policy

Last Updated: March 19, 2026

Order Processing

Orders are processed within 1–3 business days of payment confirmation. If your item is in stock at our fulfillment center, your order will typically be dispatched the same day or next business day. In some cases, where an item requires additional sourcing, processing may extend to 3–4 business days before dispatch.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Business days are Monday through Friday, excluding public holidays.

Shipping Timeframes

United States

  • Estimated delivery: 7–15 business days from dispatch
  • Total estimated time from order to delivery: 8–20 business days

European Union

  • Estimated delivery: 7–15 business days from dispatch
  • Total estimated time from order to delivery: 10–20 business days

Important: All delivery timeframes are estimates, not guarantees. Actual delivery times may vary due to the factors listed below. By placing an order, you acknowledge and accept that these timeframes are estimates only.

Why Shipping May Take Longer — Please Read

Eve Labs products are fulfilled from China via our international logistics partner using the CJPacket shipping line.

Shipping may take longer than the estimated window due to:

  • International transit time — packages ship from China and must travel to your destination country before local carrier handoff
  • Customs clearance — all international shipments are subject to customs inspection, which can add several business days to delivery
  • Chinese public holidays — including Chinese New Year (typically January–February), Golden Week (October), and other national holidays during which fulfillment operations pause for 3–10 days
  • Carrier volume periods — peak shipping periods such as November–December may result in carrier delays beyond our control
  • Weather events or natural disasters — events affecting transit routes or local delivery
  • Incorrect or incomplete addresses — packages with address errors may be delayed, returned, or lost

By placing an order, you confirm that you understand:

  • Your order ships internationally from China
  • Delivery timeframes are estimates and may be extended due to customs, holidays, or carrier delays
  • These delays do not constitute grounds for a refund under our refund policy

Tracking Your Order

Once your order is dispatched, your tracking number will be automatically synced to your account and sent to your email address.

Please note:

  • Tracking information may take 1–3 business days to begin updating after your tracking number is issued. This is normal — the package has been dispatched but the carrier's system needs time to register the first scan.
  • Tracking updates may be less frequent during international transit between China and your country
  • Once the package reaches your country, tracking updates typically become more frequent as your local carrier takes over final delivery

If your tracking number shows no movement after 5 business days of being issued, please contact us at evelabshelp@gmail.com and we will investigate with our logistics partner.

International Shipping (EU and Other Countries)

We currently ship to the United States and select international destinations including the European Union.

International customers are responsible for:

  • Any customs duties, import taxes, or VAT required by their country
  • Compliance with local import regulations
  • Extended delivery times due to customs processing

Eve Labs is not responsible for packages held or delayed at customs. Customs clearance timeframes vary by country and are outside our control.

EU customers: Please see our Refund Policy for information on your statutory 14-day right of withdrawal.

Tracking Updates — What Is Normal

Because your order ships internationally, tracking behavior is different from domestic shipping. Here is what to expect at each stage:

Days 1–3 after dispatch: Tracking number issued. May show "label created" or "awaiting carrier scan" — this is normal.

Days 3–7: Package in transit within China, moving toward international departure. Updates may be infrequent.

Days 7–10: Package in customs clearance. Tracking may pause during this period. This is normal and does not indicate a problem.

Days 10–15 (US) / Days 10–19 (EU): Package handed to your local carrier (USPS in the US, local postal service in EU). Updates become more frequent. Delivery typically occurs within a few days of local carrier handoff.

Missing or Delayed Orders

If your order has not arrived within the estimated delivery window, please take the following steps before contacting us:

  1. Check your tracking information for the most recent update
  2. Allow 2–3 additional business days beyond the estimated window, as delays are common
  3. Check with neighbors, your building's reception, or your local post office — carriers sometimes leave packages without a notification
  4. If the tracking shows "delivered" but you have not received the package, contact your local carrier directly with your tracking number

If your order has not arrived and tracking has not updated in more than 7 business days, email us at evelabshelp@gmail.com with your order number and tracking information and we will open an investigation with our logistics partner.

We strongly encourage you to contact us before filing any payment dispute with your bank. Most shipping issues can be resolved faster through direct communication. We can provide tracking documentation, carrier updates, and work toward a resolution on your behalf.

Payment Disputes and Chargebacks

If you file a payment dispute or chargeback with your bank or payment provider regarding a shipping issue:

  • We will submit full evidence to your bank including: tracking records and delivery confirmation, your acknowledgment of our shipping policy at checkout, order records and fulfillment documentation, and all customer communications
  • Your account will be suspended during the dispute investigation
  • Accounts that file disputes for orders confirmed as delivered or in transit will be flagged and may result in permanent account suspension

Please contact us first. Shipping issues, including delays, missing packages, and tracking concerns, can almost always be resolved directly and more quickly than through a formal dispute process.

Undeliverable Packages

If a package is returned to our fulfillment center as undeliverable due to an incorrect address, refused delivery, or failure to collect from the carrier, we will contact you. In this situation:

  • Reshipping the order will incur an additional shipping fee
  • Eve Labs is not responsible for packages lost or undeliverable due to incorrect address information provided at checkout

Please double-check your shipping address before placing your order. Address changes must be requested within 24 hours of placing your order by emailing evelabshelp@gmail.com. Once an order has been dispatched, we cannot modify the shipping address.

Product Appearance

The product you receive may differ in appearance from images shown on our website or in advertising materials. Packaging, labeling, and branding may be updated over time. These differences in appearance do not affect product quality and do not constitute grounds for a return or refund.

Contact

For all shipping questions, tracking concerns, or order issues:

Email: evelabshelp@gmail.com

Subject line: Include your order number

Response time: 3–5 business days

Please include your order number and tracking information (if available) when contacting us.

Summary — Please Read Before Ordering

Before placing your order, please understand:

  • ✅ Orders ship from China via international fulfillment — delivery takes 7–15 business days on average
  • ✅ Processing takes 1–3 business days before your order is dispatched
  • ✅ Tracking numbers are issued at dispatch but may take 1–3 days to show movement — this is normal
  • ✅ Customs clearance can pause tracking updates for several days — this is normal
  • ✅ Delivery timeframes are estimates, not guarantees
  • ✅ Delays due to international transit, customs, or public holidays do not constitute grounds for a refund
  • ✅ We encourage you to contact us directly at evelabshelp@gmail.com to resolve any shipping concern before filing a dispute

This policy was last updated March 19, 2026. Eve Labs reserves the right to update this policy at any time. The version in effect at the time of your purchase governs your order.